At Baldy Books, we take pride in creating high-quality books designed for children and families to enjoy. Each order is carefully inspected and packaged before shipment.

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Because our products are created specifically for our customers, we do not accept returns or exchanges for preference-based reasons, including changes of mind, accidental purchases, or dissatisfaction after receiving a product that is free from defects.

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However, we stand behind the quality of our books and want to make things right if your order arrives damaged or has a manufacturing or printing issue.

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Damaged or Defective Products

If your book arrives damaged due to shipping, contains a printing error, or has a significant manufacturing defect, please contact us within 7 calendar days of delivery.

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To help us resolve the issue, please provide:

• Your order number

• A description of the problem

• Photos showing the damage or defect
   

Requests submitted after this 7-day period may not be eligible for replacement or refund consideration.

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Approved Claims

If your claim is approved, Baldy Books will first work to provide a replacement product whenever possible.

If a replacement is unavailable or declined by the customer, a refund may be issued at Baldy Books’ discretion.

Refunds, when approved, will be issued to the original payment method.

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Non-Eligible Returns or Refunds

Refunds or replacements are not available for:

• Buyer’s remorse or change of mind

• Accidental purchases

• Incorrect shipping addresses provided by the customer

• Normal wear and tear after delivery

• Damage caused after delivery by the customer
   

We appreciate your understanding and are committed to making every Baldy Books experience a positive one.